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FAQ

REGISTRATION & LOGIN

ane. "Can I cull a user proper name consisting of ii separate words, e.g. "Dancing
Queen"?"

No, user names have to be writte every bit one discussion, east.g. "Dancingqueen."

ii. "How tin can I alter my password?"

Yep, go to MyPage/Settings (brand sure you're logged in, otherwise you can't access your MyPage) and you lot will run into where to change your password. Or if you lot can't log in, yous tin click here to get a link in electronic mail that allows y'all to choose a new password and log in immediately.

three. "Can I change my user name?"

Lamentable, user names belonging to an existing business relationship cannot be changed.

HOW TO REGISTER AND LOG IN

1. If anyone finds it easier, they can sign up (register) as a first time user with their Facebook or Google account. It will be a relief for those internet users (like me) who are tired of registering for every new service they try out and prefer to use their social accounts to get into a site with one click.
2. Users tin, of class, still sign up with their email accost, and for them we made sign-up much easier. It'south enough to fill in 4 fields, and that's it. You don't have to blazon in your password twice every bit before. The reason for confirming a password is because the letters of the typed in password are turned into dots for security reasons, so yous can't see what you're typing. Instead, at present y'all only accept to type in your countersign once, and if y'all desire to check whether you typed it correctly, y'all can but click on the center icon on the right of the countersign field (click it again to turn it dorsum to dots). We also got rid of the former horrible CAPTCHA (anti-bot protection) and replaced information technology with Google's new user-friendly ane where you just take to check in a box maxim you're not a robot.

LOG IN FOR EXISTING USERS

1. You can log into iSLCollective with your Facebook or Google business relationship, which is really simple. During the offset login we'll ask y'all to connect your existing account with your Facebook or Google account by providing your user name and password. From the 2nd login, information technology will literally take just one click to get into the site in this way.
2. Y'all tin all the same log in with your iSLCollective user name/password combination every bit usual and it should work fine. If you forgot your password, you lot can click on the "Forgot your password" link. Then you can tell us your email accost (the one that you registered with), and we will email y'all a link where you can set a new countersign of your own choosing, and yous will go far immediately without our assistance. If you lot recollect, previously nosotros generated a code for you, just it still didn't become a lot of people into the site, and nosotros got tons of e-mail from desperate users. So this will exist a much better solution, since everyone who clicks on the Forgot Password link will get into the site after doing the above unproblematic process. All you need is to find our e-mail in your inbox (please note that emails can sometimes end upwards in your spam folder, and then make sure you too bank check at that place).

IF YOU Tin can'T LOGIN:

Let us give you some more than general tips for successful login:

1. Outset of all, let'south clarify one matter, considering non everyone seems to understand this: REGISTER Complimentary is for outset-time users. Anyone who wants to download our worksheets, needs to annals (=sign upward) hither. If you're an existing user y'all need to click on the much smaller "Login" link.

If you lot effort to log in, and become an error message similar the one beneath, that's because you went to REGISTER FREE, and trying to log in on the page which is for people who don't have an iSLCollective business relationship yet. Clues that you are in the wrong place is the welcome bulletin ("Welcome, offset-time users") and the explanation on the buttons ("sign upwardly"). (BTW, why should you lot tell us your e-mail accost and country again, and take to our Terms of utilise every time you log in?) Naturally, when y'all input your user name, you will get an error bulletin because new users are non allowed to cull a user proper noun that someone else has. On the other hand, if you click on the FB or Google options, we will recognize you as an existing user, and will log you lot in.

2. OK, so permit's suppose you went to the Login page. Y'all want to log in (=sign in) with your user name and password combo, but can't considering some data yous entered isn't right. Maybe it's the user proper noun. First, think about whether you are really inputting your iSLCollective user name. Some people recall they accept to input their existent name, while others believe their user proper name is their email accost. No. Your user name is your nickname you chose when yous registered on iSLCollective, like mine: kisdobos.

Maybe it's the password you're getting incorrect. Possibly you've only mistyped it. Click on the eye icon on the right of the password to see what you've typed.

3. If there was a problem with your user name or password, we will load a page where yous can try to enter them again, or try to log in with your Facebook or Google account.

iv. Or you can ask to be sent a link that allows yous to relieve a new password for yourself. Please annotation the email address that you need to send the states is the 1 that you registered with on iSLCollective (this is the main reason why nosotros ask for your electronic mail address upon registration - to exist able to send y'all this new password link). So nosotros find your existing iSLCollective account based on your e-mail accost, and use the same electronic mail accost to send you lot the new password link. Yous receive this link to your email inbox (this fourth dimension, really). If you lot don't, information technology must have landed in your spam (junk) binder. This is what the electronic mail looks like:

v. You click on the link, and it takes yous to an iSLCollective page where you lot tin choose and save a new countersign for yourself. Yous volition come across your user name and email address The countersign has to be minimum 6 characters long, because shorter passwords are weak and can exist hacked with powerful computers. Nosotros besides suggest you lot use Capital letter messages and numbers, likewise. To be on the safe side, I advise checking what y'all've typed past clicking on the center icon. (I'm not gonna help yous with what to practice with the empty checkbox that says "I'm not a robot" because robots may be reading this. :) Click the blue "Log in" push button to salve your new password and log in to iSLCollective.

If you have trouble logging in or you don't receive a new countersign email, please don't hesitate to contact our back up line at info [at] islcollective [dot] com.

ABOUT THE FREE Pedagogy Resources HOSTED ON THE SITE

1. "What kind of resource can I detect on the site?"

Nearly of our files are MS Word doc and docx files, and a smaller portion are powerpoint files (ppt and pptx). A relatively new format is Instruction tips, which you tin blazon in and share under the CREATE menu.

2. "What kind of resources can I find on the site?"Why are some of the worksheets docx type? Not everybody tin open them."

We support docx files because a lot of people apply the new MS Discussion, where this is the default format. If you lot use an older version, try installing the Microsoft Office Compatibility Pack for Word. You tin can download it for gratuitous here. This volition surely solve your problem. Or become to zamzar.com where you can convert the docx file into doc format online.

SUPPORTING MEMBERSHIP VS FREE ACCOUNTS

i. "What can I do as a free user?"

You tin download any of educational activity resources you detect on the site gratis of charge, manage your uploads & enjoy everything else that used to be free. As for the etiquette of downloading free, i t's dainty to say 'Thank you lot!'. There are real people behind each worksheet who had worked hours to give you what you lot demand for tomorrow'southward class. I know you might be in a rush just clicking the "Thanks" button or fifty-fifty better, writing a nice comment r detailed recommendation, means a great deal to any author, because it tells u.s. we are appreciated.

2. "Any download limits?"

After 50 consecutive downloads a day, we'll throw upwardly a captcha to stop programs from systematically downloading our consummate database (nosotros've had such attempts in the past).

three. "Why should I become a Supporting Member?"

Weast operate the site using the income from Supporting membership fees. This is a great way to say Thanks to our staff and help us proceed our mission to provide free linguistic communication didactics materials this twelvemonth.
In return for supporting us, you lot will see no ads during your Supporting membership period.

4. "Is it safe to pay on your site?"

Aye, it is as rubber every bit it gets.

5. What is the payment process with PayPal?

The PayPal procedure
You can employ this option even if you lot don't have a PayPal account, only you desire to use your banking concern card. You need to take three steps:

1. You select your Supporting Membership catamenia on the fundraiser folio, and click on the Paypal push.
2. On the next page you have to cull whether you demand a detailed invoice or not (if you check in this box, some new fields will bear witness up and y'all'll exist asked to provide your personal details then we can make out your invoice). In that location is another checkbox that says "Please publish my proper noun on the public list of supporting members." If you cheque in that box, your name will be listed on the listing, and the explanation "Supporting fellow member" will be shown above your large size avatar.
3. If you click on the "Pay now" push, you will exist redirected to PayPal'south secure site to make the payment. There y'all need to log in to your PayPal account, or if you don't have i, provide your bank carte du jour details. One time your amount arrives to the iSLCollective bank account (it's typically a matter of max half a minute), your iSLCollective business relationship will be automatically upgraded to a Supporting Member account, and you volition no longer see ads on the site.

half-dozen. "Can I pay via Western Marriage?"

Sorry, no . You can pay with PayPal or your debit/credit card. Our payment partner for the latter is CCBill.com.

8. "Tin can I get a refund if I don't similar the Supporting Membership?"

Refunds are handled on a case-by-instance basis by our Support Team. If yous have a refund request, please become in bear on with the states at info [at] islcollective [dot] com.

9. "You said that I can get priority support if I have a technical problem. How can I contact y'all?"

Please go to your MyPage/History-support and write to us using the contact field there. On weekdays, Supporting Members are entitled to priority support, meaning that we will respond within 24 hours of receiving your mail. If you contact us on Fri, we may get back to yous on the side by side Mon.

UPLOAD & EDIT

one. "What tin can I upload?"

The key rule is: only upload material that YOU CREATED YOURSELF! Practise not upload entire pages, images, or any text from other ESL websites or print publications (form books, grammer books, resource books). Also, please read our upload rules carefully to empathise all the rules.

two. "What is the upper size limit?"

The largest doc file yous can upload is 2 megabytes, the largest ppt tin can be 25 MB.

3. "What if my file is larger than that?"

If you accept a larger file, you lot could subtract the file size past shrinking the images in the document with a photograph editor. The only formats nosotros tin can currently handle are .doc/docx and ppt/pptx (Microsoft Discussion and Powerpoint). If y'all have your file in some other format, yous can capture its content by opening the document, then striking the printscreen push button on your keyboard and copypasting the image into an MS Word or Powerpoint certificate.

iv. "I tin can't upload. Am I doing something wrong?"

If yous have problems uploading your worksheets or notice any bugs, please write to me (Kisdobos) on the site and nosotros will exercise our best to fix it as soon as possible.

5. "How tin can I edit or resend my worksheet?"

Go to your worksheet'southward own folio (make sure you're logged in) and click the "Edit worksheet" button on the resource page on the left of the Download button. Clicking takes yous to another page (the Edit page) where you can edit the tags of the worksheet. Brand certain to salvage the changes by clicking on the "Save" push button at the bottom of the Edit page. You tin also resend an updated version of your file (observe it at the lesser of the Edit page: "Resubmit").

vi. "Which worksheet becomes the Worksheet of the 24-hour interval?"

The Worksheet of the Solar day algorithm: The sytem looks at the uploads of the previous two days, and the near downloaded i becomes Worksheet of the Mean solar day.

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Source: https://de.islcollective.com/faq

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